Terms and conditions

The following terms and conditions apply to all deliveries from VanillaFly A/S unless otherwise determined by written agreement between VanillaFly A/S and buyer.

Order handling: Buyers will receive an order confirmation once an order has been placed. We aim to always ship your items within 2-3 business days; however in periods with high seasonal activity this can’t be guaranteed. In case of stock outages customers will be informed. 

Prices: All prices are exclusive VAT.

Returns: Product returns are only accepted if the product is undamaged, in its original condition and in original packaging. Customers will carry the full cost for product returns. 

Minimum Order:  We have a minimum first order of DKK. 8000, - / Euro 1.066, -. Minimum reorders: DKK 300,- / Euro 400,-

Payment Terms: Prepayment unless otherwise agreed.

Instructions: If there are product description and user manual for the products, please adhere to these.  For further information or advice regarding an item from VanillaFly, please contact us.

Shipment: Shipment of goods are made by Prime Cargo (GLS or equivalent).

Shipping costs:

Denmark: Euro 12,-  pr. 
Package (0-30 kg)
Sweden: Euro 20,42  pr. 
Package (0-30 kg)
Norway: Euro 29,93  pr. Package (0-30 kg)
Finland: Euro 20,42  pr. 
Package (0-30 kg)
Germany: Euro 20,42  pr. Package (0-30 kg)
Netherlands: Euro 20,42 pr. Package (0-30 kg)
Austria: Euro 20,42 pr.  package (0-30 kg)
Spain: Euro 20,42  pr. Package (0-30 kg)
Belgium: Euro 20,42  pr. Package (0-30 kg)
France:Euro 20,42  pr. Package (0-30 kg)
Italy: Euro 20,42  pr. Package (0-30 kg)
Switzerland: Euro 29,93 pr. 
Package (0-30 kg)

When ordering more than Euro 550 shipping cost is max.10%  (for the above mentioned countries)
Shipping Cost for all other countries will be made in separate agreement with VanillaFly.

Title transfer: Responsibility for goods purchased is transferred to the buyer at the time of delivery.

Complaints: Complaints regarding any errors or omissions must be made within 7 days after the item is received.

Prices are excl VAT.  We reserve the right to cancel orders subject to inventory or price errors/misprints and discontinued or sold out items.